As the title says, this is just a Direct TV whine, so if you're not in the mood to read yet another tail of "inaccurate" information, feel free to move on to something happier....
Looked at Dish and DTV. Been with DTV for the last 10+ years, so yes, I SHOULD have known I'd get innacurate informatoin. But, at the beginning of the month I bounced my way around DTV and eventually got a person that took the information of what we wanted (genie, 2 minis, HR24), and upon my SPECIFIC REQUEST, gave me the MONTHLY CHARGE inclusive of new discounts (minimal), and all other charges... The monthly bill was going to increase approximately $3. So, OVERALL, with the change from the Dish discount first year to the second year, Dish and DTV were within $3 of each other. For Dish being $3 less/month, and since DTV is the evil I know, as opposed to the unknown, it seemed reasonable to renew.
Today, the first bill showed up <y'all know where this is going, right?> Yup, nowhere near a $3 difference. Bill is actually almost 20% higher.
Mea culpa, I SHOULD have listened to the folks in this forum that recommended changing to Dish...
Called Directv... Got the phone answerer. Did the Q&A dance. She couldn't "do anything" so I requested someone who COULD address the billing disparity... Back on hold... 10 minutes and approximately 6 DTV commercials later I received the standard hang-up dial tone.
Called again. Got a new phone answerer. Explained again, and requested someone higher up the food chain. Actually GOT a very nice person with whom I had a nice conversation, expressing my dismay that the stated price and actual price were so drastically different. Unfortunately, even with her assistance the monthly charge will be considerably more than I was assured it would be. On TOP OF WHICH I received notification approximately 10 DAYS after renewing that the programming price would increase in February.
<heavy sigh> I think someone at DTV should at LEAST have bought me dinner before...
BTW: The supervisor with whom I spoke suggested I go to the dTV website where I'd find a "dispute bill" link that would enable me to let someone in corporate know I had an issue. Unfortunately, I haven't found the link yet.
I promise, in 2 years, when I'm back here researching whether to move away from DTV, I'll listen to the folks telling me to go.
